PUT IT INTO PRACTICE
Make the
nothing visible
The Quiet Member Check for
concierge & DPC practices.
Find the members who never call,
and show them once a year
what the fee bought.
Download now
One page. Free PDF. Instant access.
By Jonathan Hoffsuemmer, MBA, MPH
Author of Nobody Wants a Doctor
One list, three lines per member, one note each.
BEGIN HERE
Start with the quiet.
“The member who never calls
isn’t getting nothing. They’re getting
the thing they hoped they wouldn’t need.”
From “The Member Who Never Calls” in Nobody Wants a Doctor
Find the members who never call, write down what you know,
and send one note when nothing is due.
INSIDE THE CHECK
- 01Find the members with no visit or call in six months.
- 02Write what knowing them has meant, specifically.
- 03Send the note: nothing’s due.
- 04Keep the three lines that aren’t in the chart.
- 05Set the standard: once a year,
when nothing is due.
One short story. Every Sunday.
Sunday Stories.
How people choose. What businesses miss.
The small things that change the outcome.