PUT IT INTO PRACTICE
Read the
words
The Review Audit for
concierge & DPC practices.
Read your last ten to twenty reviews
the way a stranger does,
and fix what they mention most.
Download now
One page. Free PDF. Instant access.
By Jonathan Hoffsuemmer, MBA, MPH
Author of Nobody Wants a Doctor
Takes one hour and your newest reviews.
BEGIN HERE
Start with the newest.
“Reviews don’t tell people you’re good.
Everybody’s good. They tell people
what it’s like to be your patient,
which is the only question they’re asking.”
From “Stars” in Nobody Wants a Doctor
Pull the newest ten to twenty, mark every surrogate,
and fix the one strangers read most.
INSIDE THE WORKSHEET
- 01Pull the last ten to twenty, wherever strangers read them.
- 02Mark every mention of the wait, the desk, the callback.
- 03Find the one they see most.
- 04Fix it first, then ask happy members to write.
- 05Set the standard: read the words,
not the score.
One short story. Every Sunday.
Sunday Stories.
How people choose. What businesses miss.
The small things that change the outcome.