THE TOOL LIBRARY
Start with where
you need help
Twelve free tools for
concierge & DPC practices.
Pick the sentence that sounds like your week.
FROM THE BOOK
Twelve tools.
Easy to use.
Download, print, and share with your team.
- LISTENListen first.The Meet-and-Greet Script
- CALLCall your own office.The First Impression Check
- RELAYDraw your relay.The Follow-Through Map
- STRAWFind the last straw.The Last Straw Exercise
- FEEWrite the fee sentence.The Fee Sentence
- INTROMake it easy to recommend.The Introduction Kit
- SITEAnswer the five questions.The First Screen Test
- NAMESay it at dinner.The Name Test
- STARSRead the words.The Review Audit
- QUIETMake the nothing visible.The Quiet Member Check
- WORDFind their word.The One Word Exercise
- DEFAULTBeat doing nothing.The Switching Map
One short story. Every Sunday.
Sunday Stories.
How people choose. What businesses miss.
The small things that change the outcome.